User guide

New here? Read the pages in order from the top.

How to delete your account

You can delete your Mirai Kanai account (provided by MOVE FOR PEOPLE K.K.) from within the app at any time.

Steps

  1. Log in and tap your icon (or name) at the top right of the screen
  2. Open "My page"
  3. In "Account" at the bottom, tap "Delete account"
  4. Enter your email address to confirm, then tap "Withdraw (permanently deleted after 90 days)"

If you can't log in, email support@move-for-people.com from your registered email address and we will delete your account for you.

What is deleted and how long we keep it

  • We keep your data for 90 days after you delete your account. During this time you can restore it.
  • After 90 days, we permanently delete your account information (registration details, profile, etc.) and the records of households where you are the only member (transactions, accounts, etc.).
  • Households you share with others remain for the other members.
  • Statistics combined so that no individual can be identified are kept.

You can also keep your account and delete transactions one at a time, or delete a whole household (household admins only).